Guidelines for the Brookdale Haunted Theater
Standard Box Office Procedures
Tickets are Sold ONLINE Only -- How To Buy Tickets
Tickets are available for purchase online on our website: www.brookdalehauntedtheater.com(https://www.brookdalecc.edu/)
Direct all questions to the Box Office at 732-224-2411 or email us at pac@brookdalecc.edu
Box office hours 10am – 3pm Monday-Friday. Note, staff take lunch breaks from 1-2pm.
Brookdale Haunted Theater is located in the Brookdale Performing Arts Center (BAC) located on the Brookdale Community College’s Lincroft Campus, 765 Newman Springs Road, Lincroft, NJ 07738. Parking is available in Lots 1 and 2.
General Ticketing Information for Haunted Theater
• All sales are final. Please consider your purchase carefully.
• No refunds -- you are paying to be scared!
• Terms & Conditions, procedures, dates, times, programs, fees, and discounts are subject to change without notice. Please refer to the Terms & Conditions below.
• All ticket purchases are subject to fees, which will be applied at the time of the online sale.
• Group sales are available online for groups 10+, 25+, and 50+ tickets. Please see our website for more information.
• Haunted Theater is a haunted house attraction, not a show.
• Haunted Theater is open rain or shine.
Please be advised that all ticket sales are final, NO REFUNDS will be issued under any circumstance. Tickets will be delivered to patrons via email through the ticketing website. They can be either printed or scanned directly from your mobile device.
Should you find yourself unable to utilize a purchased ticket, you are permitted to transfer the ticket to another individual or switch your show day. This must be changed prior to the scheduled entry time. However, once the experience has commenced, tickets will no longer be valid for transfers or use. No Refunds will be offered for unused tickets.
Haunted Theater Experience Guidance
Welcome to Brookdale’s haunted attraction where safety and enjoyment for all guests is a priority. Please Note: Once you've entered, refunds will not be issued. We strive to create a memorable adventure, and refunds are not available for early exits.
All guests must familiarize themselves with our rules as you enter the Haunted Theater. Parents, we ask you to exercise caution with children under 10, as some elements may be too intense for young ones. Once a ticket is purchased there is no refund.
The show commences upon your arrival, and while you wait to enter, you can anticipate entertainment from monsters and other performers. You are welcome to take pictures with them during this time. However, once inside the haunted theater, cameras are strictly prohibited. Prepare for a sensory journey through various effects and environments, including strobe lights, atmospherics, sound effects, and lifelike props. Patrons may be sprayed with water, exposed to soap-based foam, go through areas of dense smoke, or exposed to strong smells. Should you have concerns, please call the box office prior to purchasing tickets.
For guests with health concerns, proceed with caution, as our experience may trigger certain conditions. Sensible footwear is advised to avoid possible tripping hazards.
Smoking, vaping, lighters, weapons, and intoxication are strictly prohibited on premise. Additionally, for your own safety and the safety of others costume masks and handheld props are not permitted inside the attraction. If you've chosen to dress up, we ask that you leave your masks at home; however, face paint is allowed. Hoods are not permitted to be worn during the attraction as they may interfere with the experience.
Be sure to secure all your personal items i.e., phones, keys, and other pocket items before entering the haunted house. Haunted Theater is not responsible for any lost or stolen items.
Guests may enter in groups of 4-8 people at maximum. Larger groups will be separated; guests in groups of 3 or fewer may be combined with other audience members. It is important to keep moving through the attraction as stopping to wait for friends can disrupt the flow and inconvenience other groups.
Guests who are too afraid to walk through the attraction, but are accompanying others, do not require a ticket. They are welcome to wait in the tent outside, located near the food trucks and carnival games. If accompanying minors under the age of 12, at least one paying adult must accompany the child walking through the attraction. Other accompanying members will be escorted to the exit to wait for their children.
Haunted Theater is handicapped accessible. Guests in wheelchairs will be assisted by a staff member. The path may be slightly altered to accommodate the wheelchair route. Please call the box office for additional information or questions.
Purchasing your ticket in advance does not guarantee an immediate entry into the attraction. While timed ticketing helps reduce waiting times, it does not eliminate them. Upon arrival, you will be seated in the theater to wait for your group's entrance time. During peak hours wait times may be extended, we apologize in advance for any delays. Due to the nature of the experience, we cannot predict the exact duration of the wait. Please plan your visit with a little time to spare.
No outside food or drink is allowed inside the PAC. A concession tent and food trucks are on-site with food and beverages for purchase. Brookdale Community College is alcohol and smoke free. Sheriffs are on campus to ensure safety and enforce these rules. Please be advised that the theater is not responsible for any food allergies or issues arising from the consumption of food supplied on the premises. Attendees with food allergies are encouraged to exercise caution and inquire about ingredients before consuming any food items.
This is a no-touch experience. The actors are trained not to touch guests and guests are not permitted to touch the actors. The haunted house is not liable for any incidental contact. Any mistreatment of Haunted Theater performers will lead to immediate ejection without refund. It is strictly prohibited to touch performers—such actions will be considered assault and dealt with accordingly. Sheriffs are present on campus to ensure that safety is a primary consideration and enforce the rules. While we go to extreme lengths to prevent touching, accidental touches may occur.
Also, we ask that patrons refrain from touching props – they may contain hidden actors!
Your cooperation respecting these guidelines is greatly appreciated. Walking through a haunted house involves inherent risks. The venue is not liable for any injuries that may occur. Guests are advised to proceed at their own risk.
Use of Cameras, Phones, or other Recording Devices
By entering the Haunted Theater, you authorize Brookdale Community College to utilize your image or likeness for security and/or promotional purposes without requiring permission or compensation. Patrons are strictly prohibited from recording video, taking photographs, or using flash photography once inside the haunted experience. This serves to protect the intellectual property rights of the show and ensure the enjoyment of all in attendance. Failure to adhere to guidelines may result in a warning or immediate removal from the Haunted Theater without refund. Your cooperation in respecting these guidelines is greatly appreciated.
Late Arrival Procedure
Patrons arriving late for their designated haunted house time slot may be denied entry. While staff will try to make efforts to accommodate late guests, entry is not guaranteed. Late arrival does not entitle patrons to a ticket refund. Please plan to arrive 15 minutes early to ensure you can be on time.
Show Changes and Cancellations Procedure
In the event of a schedule change, all tickets will remain valid for the rescheduled dates. Ticket holders will be notified via email or phone regarding the rescheduling once a new date and time have been confirmed. Should you be unable to attend on the new date, you have the option to receive a credit equivalent to the full value of the ticket for a future show or transfer your ticket to another individual.
Inclement Weather and Force Majeure
Haunted Theater is open rain or shine. In the event the show must be cancelled due to a force of nature, tickets will automatically remain valid for the rescheduled date. Refunds will be issued solely in the event of performance cancellation due to extreme conditions. Should a show be cancelled, we will make every effort to promptly notify all ticketed patrons via email.
COVID-19 Procedures()
The Brookdale Performing Arts Center will monitor local, County, and State COVID-19 guidance to minimize risk and ensure the health and well-being of our patrons. As of 2023, the PAC is mask optional.
In the event that you or a member of your party tests positive for COVID-19, refunds will not be provided. Please transfer your ticket to an alternative show date of the same show or to another individual's name.
Buying Tickets from an Unofficial Source
The only official ticketing source to purchase Brookdale Haunted Theater tickets is Brookdale Haunted Theater | Event Details | HauntPay.(https://app.hauntpay.com/events/brookdale-haunted-theater) Tickets acquired from www.brookdalehauntedtheater.com (https://www.brookdalecc.edu/)Unauthorized sources will be deemed invalid, stolen, or counterfeit, rendering them VOID. Patrons in possession of fraudulent tickets will be denied entry to the theater. The Brookdale PAC reserves the right to refuse admission to individuals holding tickets obtained from unofficial sources.
ADA Procedures
The Brookdale Performing Arts Center proudly offers accessibility for individuals with disabilities. Accessible seating is available at the rear of the Main Theater, featuring automatic doors for entry to the lobby. Handicapped patrons are advised to park in lot 1 or utilize the circle drop-off area located in front of the theater.
Brookdale Community College recognizes that it is an integral part of the College’s mission to provide reasonable accommodation to those requesting it. Accommodation can be provided for individuals with accessibility needs, to recognize certain religious beliefs, or to recognize differences in gender identity or expression. To read Brookdale Community College’s Accessibility Statement please visit the website Accommodations & Accessibility - Brookdale Community College (brookdalecc.edu)(https://www.brookdalecc.edu/about/about-the-college/equal-opportunity/accommodations-accessibility/)
While access rights are legally afforded to users of service animals, that access is accompanied by the responsibility of ensuring that animals act and always respond appropriately while in public, and that users/handlers adhere to the same socially accepted standards of behavior as other members of the College patrons. Users/handlers are responsible for ensuring the safety of their service animals. Please visit the website to review service animal policies
6.1006R SERVICE ANIMALS AND THE AMERICANS WITH DISABILITIES ACT - Brookdale Community College (brookdalecc.edu)(https://www.brookdalecc.edu/about/board-of-trustees/college-regulations/6-000-student-personnel/6-1006r-service-animals-and-the-americans-with-disabilities-act/)
Thank you for joining us on this adventure! We hope you enjoy your experience at our Haunted Theater.